Impact Enterprises offers a range of back-end, personalized, scalable support solutions to help keep your clients happy. With specially trained teams and management oversight, we can provide a variety of high quality back-office support services to reduce your workload and save you valuable time, money, and resources.

Success Story: Invoice & Shipment Management

Helping FindItParts manage their back-office invoicing and shipping

We helped the leading online distributor of heavy duty truck parts, process thousands of invoices and shipments each month.

“It has been enormously efficient for our company, has produced tremendous cost savings and furthermore we’re proud that all this work has such a strong social impact in Zambia. We are so happy with Impact Enterprises.”

Brittany Stewart, Chief Operating Officer, FindItParts


Based in Zambia, our team comprises of native English speakers who can interact with your customers efficiently and professionally according to your specifications.

Whether you want to offer a live chat or email-based support system, you can rest easy knowing our dedicated team is providing your clients with the information they need, when they need it.


From complex orders to simple requests, we can manage them to your needs, both on the back end and customer side. We’ ll work with you to simplify your work of delivering to customers and leave you never having to worry about order management again.

Our team is prepared to support your sales from start to finish, including: Invoice processing and reconciliation, Shipping tracking, Customer verification, Product complaints, Customer reviews, and more


We handle your inflow of documents and requests based on your internal protocol to ensure everything is processed accurately and quickly. If you don’ t have a system already established, we’ ll work with you to design one that processes your claims as efficiently as possible.

We are HIPAA certified to maintain confidential information remotely. Our team is qualified to verify customer information, respond to incoming requests, and process documents based on your own specifications.